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Terms & Conditions

Terms & Conditions

  1. Our service can vary in time drastically depending on several factors such as house Size, quality, age etc. Under no circumstances does the number of snagging items picked up, nor the time taken to pick them up affect the price paid. Our service is to inspect (snag) your house to the best of our ability. Although we give a guideline to the time taken and the amount of snags on average we pick up if the service takes less time or the amount of snags is less than anticipated we will not be held responsible and shall not issue any sort of refund relating to this matter.
  2. Access to the full property internal and external should be granted for the entirety of the inspection. Our inspectors will not leave or wait at the property if you have to leave unless this is clearly pre-arranged and mentioned in your confirmation email.
  3. Receipt of our email confirmation to your provided email address is an agreement of the location, date, time and price. Any changes must be given in writing (email) 72 hours before the inspection takes place.
  4. HouseScan reserve the right to cancel your inspection and issue a full refund of deposit and any other payments at any time.
  5. If the inspector is unable to gain access to the property on the day of the inspection then 50% of the total cost is payable to HouseScan. A further £50 deposit should then be paid to book a seperate inspection.
  6. The pricing of the service is based on the number of bedrooms and property type. Any rooms which are above ground floor and is not classed as a wet room shall be classed as a bedroom. As an example media rooms, gyms, cinema rooms etc. all count as bedrooms in relation to our pricing. Any alterations to this condition must be agreed in writing.
  7. Payment should be made within 14 days of confirmation of completion of the report.
  8. All prices shown are inclusive of VAT
  9. The re-inspection acts as a separate service to which an inspector will check the workmanship for the items on the previous report. They will not be looking for additional items just the ones on the original snagging report.
  10. The re-inspection will only be booked on a date where a HouseScan inspector is in the local area completing a separate inspection on a day that suits both parties.
  11. The re-inspection is only valid for 18 months from the date of the original snagging inspection.
  12. A minimum of Three working days notice is required to change the date of a booking else the deposit fee must be re-paid to start another booking.
  13. The Deposit payment acts as a method of securing a booking. This deposit is under no way refundable and is used to make up administration and the reservation of an inspector. If more than 2 weeks notice is given for a cancellation then the deposit can be refunded.
  14. HouseScan reserve the right to remove any offers sent in any method including email, website or in person. This includes but it not limited to any referral, monthly discount and rewards.


  1. HouseScan offers a building inspection / snagging service. We use our best abilities to help ensure we pick up every defect in your house. This, however, may not always be possible. This may be due to; accessibility/visibility in or out of your house, human error or any similar item. HouseScan takes no responsibility for any defect/issues missed or miss represented.
  2. We make it very clear that we are here to help you every step of the way and pride ourselves on aftercare. Our goal is to get your house to the standard you expected. If your house builder refuses to complete defects we will advise you on the best ways to approach the builder. However, this is out of goodwill and our service is on the basis a snagging inspection and report. We take no responsibility if your builder refuses to complete defects.
  3. Personal and payment information may be processed by a third party company. This is purely in the interests of safe guarding customer data. The current payment client used is Stripe.