This page will be regularly updated to show you all the things we do with your personal data. This policy applies if you’re a client, supplier, partner and an employee. Employees should also read our Data Protection policy.
What information do we collect about you?
Your personal data is any information which identifies you, or which can be identified as relating to you personally, for example, name, address, phone number and email address that may be collected and used by us. We’ll only collect the personal data that we need.
We collect information about you when you register your interest in our networking events, contact us via phone, email or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and use offers. Website usage information is collected using cookies so we are able to provide users with a better experience.
The personal data you give us may include name, title, address, employment status, demographic information, email address, telephone numbers, personal description, photographs, CCTV images, attitudes, opinions, usernames and passwords.
How will we use the information about you?
We collect information about you to process your order, manage your account and, with your consent, to email you about other products and services we think may be of interest to you. We will only process your personal data for legitimate purposes as set by the General Data Protection Regulations (from 25th May 2018).
HouseScan Ltd will not share your information for marketing purposes with other companies, we will only share your details with organisations when necessary in order to fulfil our service to you and where the privacy and security of your data are assured. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
We would like to send you information about our products and services and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email firstname.lastname@example.org for the attention of Data Officer. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
How to contact us
Really impressed with the extensive survey, the attention to detail, and the professionalism of this outfit.
5-star service from HouseScan! Harry was super quick in making an appointment/checking the house over and delivering snagging report.
Fantastic service from HouseScan! Great communication when arranging the visit and very knowledgeable and helpful when onsite.